RESPONSIBLE GAMBLING
Baytree Interactive provides a pleasant and responsible gambling experience for all of our customers.
We have comprehensive measures in place to prevent and deal with underage gambling and problems caused by gambling addiction.
Underage Gambling
We have a zero tolerance approach to underage gambling and do not expose minors to gambling. We adopt comprehensive age verification and player screening checks.
If you share your computer with minors, we advise you to install an internet filter such as netnanny to reduce the risk of underage gambling exposure in your home.
Problem gambling assistance
Customers can contact the following organizations for assistance with problem gambling:
Take-a-Break
Take-a-break allows customers to set a break period from 24 hours to six weeks, via their gaming account or by contacting Customer Service.
Gambling Addiction
Although gambling is intended to be a source of entertainment, it can become a problem for some people. Baytree Interactive promotes information to numerous organizations which can assist with problem gambling.
Responsible Gaming Tools
We provide the following tools to help customers who wish to control their gambling:
Self-exclusion
If our customers feel they need time to take a step back, they have the option to self-exclude and stop gambling with us altogether. Self-exclusion is applied for a minimum period of 6 months.
Self-exclusion
We have strictly enforced measures in place to prevent people from losing control of their gambling. These measures allow people to manage their gambling behaviour through: deposit limits, limited access to their gaming account(s), self-exclusion and account closure. A comprehensive self-exclusion is encouraged and supported, to limit exposure to vulnerable individuals.
Deposit Limits
We strongly encourage customers to gamble within their means. To help our customers do just that, they can set deposit limits via their gaming account or by contacting Customer Service. Limits can be set for any period of time to suit each customer’s needs.
Account Closure
Our customers also have the option to close their gaming account.