Baytree Interactive provides a pleasant and responsible gambling experience for all of our customers.
We have comprehensive measures in place to prevent and deal with underage gambling and problems caused by gambling addiction.
We have a zero tolerance approach to underage gambling and do not expose minors to gambling. We adopt comprehensive age verification and player screening checks.
If you share your computer with minors, we advise you to install an internet filter such as netnanny to reduce the risk of underage gambling exposure in your home.
Customers can contact the following organizations for assistance with problem gambling:
Take-a-break allows customers to set a break period from 24 hours to six weeks, via their gaming account or by contacting Customer Service.
Although gambling is intended to be a source of entertainment, it can become a problem for some people. Baytree Interactive promotes information to numerous organizations which can assist with problem gambling.
We provide the following tools to help customers who wish to control their gambling:
If our customers feel they need time to take a step back, they have the option to self-exclude and stop gambling with us altogether. Self-exclusion is applied for a minimum period of 6 months.
We have strictly enforced measures in place to prevent people from losing control of their gambling. These measures allow people to manage their gambling behaviour through: deposit limits, limited access to their gaming account(s), self-exclusion and account closure. A comprehensive self-exclusion is encouraged and supported, to limit exposure to vulnerable individuals.
We strongly encourage customers to gamble within their means. To help our customers do just that, they can set deposit limits via their gaming account or by contacting Customer Service. Limits can be set for any period of time to suit each customer’s needs.
Our customers also have the option to close their gaming account.